Shipping policy

When will my package ship?

Orders are usually processed and shipped within 3-12 business days from the time the order is placed. Please note that the day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within the next week.

All orders are processed in the order they are received. We ship using trusted carriers to ensure your package arrives in a timely manner.

My order is still saying pre-shipment, what does that mean?

Once our team creates a shipping label for your order, you’ll receive a notification confirming that your package has shipped. However, it can take anywhere from 24-48 hours for tracking updates to show. After the label is created, the carrier is notified, and a pickup is scheduled. Depending on their workload, it can take 24-48 hours for the pickup to occur. Once picked up, your tracking will update with an estimated delivery date.

My address is incorrect on my confirmation.

If there’s an error in your shipping address, please contact us immediately. For fraud prevention, we are unable to change your entire shipping address, but we can update minor details (e.g., zip code, apartment number, house number).